Returns/Refund Policy
At Thy Custom Boxes, customer satisfaction is our top priority. We proudly offer a simple and transparent return and exchange policy to ensure your experience with us is smooth and worry-free.
Countries We Serve
- Canada
- United Kingdom
- United States
Returns
We accept returns for both defective and non-defective products. If you’re not satisfied with your purchase or received a damaged item, you’re eligible for a return within the allowed timeframe.
Exchanges
If you’d like to exchange an item for a different one, we’re happy to assist. Simply follow the return instructions, and we’ll process your exchange promptly.
Product Condition & Return Window
- Items must be in new or slightly used condition.
- Returns or exchanges must be initiated within 7 days of receiving your order.
Return Method & Fees
- Returns must be sent by mail.
- A free return shipping label is included in your original package.
- We charge no restocking fees.
Refund Processing Time
Once we receive and inspect your return, your refund will be processed within 7 business days. We’ll notify you via email once the refund has been issued.
Need Help?
Still have questions please call us at +44 772 3345593 or email your inquiry at sales@thycustomboxes.co.uk